eCommerce Website Templates - Frequently Asked Questions

Frequently Asked Questions

What is a eCommerce Website Template?
Am eCommerce website template is a graphic design and layout specifically designed to integrate with a shopping cart. These are professional web designs that provide a convenient and simple way to change the look of your site. eCommerce templates include the shopping cart template files, Photoshop PSD file used for the design, all fonts and installation manuals. Our templates are easy to install and can be quickly customized to fit your business.

Unlike our competitors templates, our ecommerce templates do not modify the core functionality of your shopping cart.they do not not modify the cart's products, settings, payment/shipping modules.

It is important to note that our templates do not run on their own. You need to have a running shopping cart installed on your web server prior to installing the template.

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Do you offer support for your templates?
We, at eCommerce Website Templates, we stand behind the products and services that we sell. If you should ever require assistance with your order, we offer free support to resolve any problems related to the template for 30 days after purchase.

Please note: Free support is only available to unmodified templates. Free support no longer applies when the template has already been customized by the customer.

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How do I get your template after purchase?
For the protection of all parties involved, we verify all orders placed through our system. Once your order is verified, you will getan email with the link to download the template. You click on this download link to download your template. We allow you to download the product(s) you purchased 3 times all download links are valid for 30 days. Please make sure that you download your templates to your local computer within the 30 day period.

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How easy is it to install your ecommerce templates?
Basically, if you already have osCommerce, CRE-Loaded or ZenCart installed you need to upload the files provided in the downloaded package to your store. No database needs to be changed and your products and other database information will not be affected. There are no changes required for the code. Once files are copied the template is ready to be used. You can use FTP program to copy file to your server.

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Can I modify the graphics in your templates?
Yes, you certainly can modify the graphics, but you need to use a program like Photoshop or Fireworks to preserve the size of the images. If you need our help, you can choose our template customization service that is available with every template.

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How do I add my logo in the template?
We provide the orginal Photoshop PSD file that contains the logo image that we have used for that template. You can edit this file or you can replace logo "gif" file with your own logo file. If you need our help, you can choose our template customization service and we will udpage your logo for a small fee

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Do you provide Photoshop files with ecommerce website templates?
Original Photoshop (PSD) files are provided with all ecommerce templates we offer. You can use Photoshop source files to customize headers, place your logos or any other modification to the graphics.

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Do your eCommerce templates support languages other than English ?
Yes, We understand the need for multilingual templates. For this reason new latest templates (model 0064 and higher) come with "Smart buttons" system that automatically works with any osCommerce language installed in your osCommerce. You do not have to create buttons at all, even if you have to add new button.

You can use these templates with any language osCommerce has to offer (any language pack). These templates automatically plug-in to language system of osCommerce. There is only one new language file menu.php provided with the template that you need to copy from English to any new language and translate 10 words.

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Can I use templates in more then one store/site?
NO. You are granted nonexclusive license to use graphics/template ONLY IN ONE site. You have to purchase the same template again if you need to use it in the different web store/site. We track all the licenses assigned to domain names in our database and check them periodically.

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Am I alowed to resell the template?
No. You are granted one license that is assigned to one domain. You can transfer this license to someone but you cannot resell our templates

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Where can I find my osCommerce project version?
If order to determine your osCommerce application version/project you need to open file /includes/application_top.php for view and locate following line: define('PROJECT_VERSION' … For instance, OsCommerce 2.2 ms2 will have: define('PROJECT_VERSION', 'osCommerce 2.2-MS2');

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Will your CRE Loaded templates run on CRE Loaded PRO?
Yes, our CRE Loaded templates are compatible with both the standard and pro version of CRE Loaded .

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Can I install a CRE Loaded 6.15 template to a site running CRE Loaded 6.4 or vice-versa?
No. Templates designed for CRE Loaded 6.15 are not compatible with CRE Loaded 6.4. CRE Loaded 6.15 has a different template structure to that of CRE Loaded 6.4 . Please verify your CRE Loaded store version prior to purchasing a template.

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What is template customization and why I need it?
Here are some examples when you might need our template customization service:
You need to edit graphics or add your logo to the template you have purchased.
You need to get need to update the header or color scheme to better reflect your business.
You like a specific template, but it does not effectively represent your business or products.
What we will do:
We will replace images in the template of your choice with new images and graphics specific for you business or your products. You can provideus with the images you want to use or we can pick them for you. In addition, we will incorporate your current logo into the template, so it nicely blends into design. One of our designers will work with you to understand your requirements. Template customization iss usually completed within 3-5 business days after your template purchase.

Note: Graphics Customization does not include changing the main colors, layout and programming of the template. If you need to do those modifications please contact our sales department for free quote.

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